Process improvement is a very hot topic today, with most organizations focused on reducing costs and improving business performance. Recent studies have shown that over 90% of CEO’s have indicated a strong need to change and improve the way their organizations operate, and their attention quickly turns to process improvement as the solution.
And here’s where it gets interesting. Many organizations begin their process improvement initiatives with the impression that process improvement requires process change. I think that assumption is wrong. Why? Because process change introduces too much risk, takes too long, and costs the business too much – and it’s only practical for a small percentage of an organization’s processes.
Our belief here at Iontas is that there is a better, more pragmatic approach to process improvement that delivers significant increases in process efficiency and effectiveness, without the risk, time and cost required for process change. This approach is focused on improving the consistency in the way your workforce executes in your existing people-intensive business processes.
People-intensive business processes are everywhere in an organization. Inconsistency plagues people-intensive business processes – often impacting process performance by over 30%. Without the right tools, it’s often difficult to identify when, where and why inconsistencies happen, and more importantly, it’s difficult to control. This process inconsistency is expensive, costing organizations productivity, process quality and revenue.
One executive we recently spoke with said it best: ” I have 100 employees doing the same core back-office process 100 different ways, and I can’t really see and control what’s going on.”
So the goal of Iontas is to help you gain increased visibility and control of your existing people-intensive processes, and to provide the foundation for process improvement moving forward – all while minimizing risk, time and cost. With our pragmatic approach, we use automated process discovery to quickly understand what’s happening in an existing process, and use process guidance to help users more effectively and consistently navigate through that process.
The payoffs? We can eliminate the inconsistencies that are draining performance from your existing processes. It’s a low risk because we’re not changing the core process and infrastructure, we’re just making it more consistent. And because this can be done quickly, you realize value quickly. The bonus? Because of the speed of this approach, you can touch many more processes (and deliver more value) than you can with an approach based on process change, making the payback for pragmatic process improvement very compelling.
Agree or disagree with our view on the value of pragmatic process improvement? We’d love to get your opinion.
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